Sales Policy

Effective Date: December 27, 2024

At KiboBabyMilk, we are committed to providing the highest quality baby milk products and a seamless shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website, kibobabymilk.com. By placing an order with us, you agree to the following terms:

1. Product Availability

  • Stock Availability: We strive to maintain accurate inventory levels for all products listed on our website. However, in the event that a product is out of stock or unavailable after an order is placed, we will notify you promptly. You will have the option to either wait for the product to become available, choose an alternative product, or cancel the order for a full refund.

2. Ordering Process

To place an order, follow these steps:

  1. Browse and Select Products: Visit our website and browse the available baby milk products. Add the desired items to your shopping cart.

  2. Provide Your Information: Fill out the required billing, shipping, and payment information accurately.

  3. Review and Confirm: Before finalizing your order, review all details including your order items, shipping information, and total cost.

  4. Payment: Complete the payment using one of our secure payment methods. We accept major credit/debit cards and other payment options available at checkout.

  5. Order Confirmation: After successful payment, you will receive an order confirmation email with your order number and details.

3. Pricing and Payment

  • Prices: All product prices are listed in U.S. dollars. Prices are inclusive of applicable sales tax unless otherwise stated. We reserve the right to change prices at any time, but any changes will not affect orders that have already been placed.

  • Payment Methods: We accept payments via major credit/debit cards, and other payment options available on the checkout page. Payments are processed securely via trusted payment gateways.

  • Discounts and Promotions: Any discounts or promotional offers available will be clearly listed during the checkout process. Please note that discounts cannot be applied after the order has been placed.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs will be calculated based on the delivery location and the shipping method selected during checkout. You will be informed of the shipping costs before completing the purchase.

  • Delivery Times: We aim to ship your order as quickly as possible. Shipping times vary depending on the destination, the shipping method, and product availability. Tracking information will be provided once your order has been shipped.

  • Shipping Delays: While we strive to meet estimated delivery dates, please note that factors outside of our control, such as weather, carrier delays, or holidays, may result in longer delivery times. We will do our best to keep you updated on any delays.

5. Order Modifications and Cancellations

  • Order Modifications: Once an order is confirmed, it is processed quickly. Modifying an order may not be possible if the order has already been shipped. Please contact us as soon as possible if you need to make any changes to your order, and we will do our best to accommodate your request.

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. If your order has not yet been shipped, we will cancel it and issue a full refund. Once an order has been shipped, you will need to follow our returns process.

6. Taxes and Duties

  • Sales Tax: Sales tax is included in the product price for customers in the United States.

  • International Orders: For international orders, additional duties, taxes, and customs fees may apply. These fees are the responsibility of the customer and are not included in the price of the products or shipping charges.

7. Sales to Minors

Our products are intended for purchase by adults on behalf of their children. By placing an order, you affirm that you are at least 18 years of age and capable of entering into a legally binding contract. If we discover that an order was placed by a minor, we reserve the right to cancel the order.

8. Limitation of Liability

To the fullest extent permitted by law, KiboBabyMilk’s liability is limited to the amount you paid for the product(s) in question. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or the website.

9. Product Information and Descriptions

While we strive to ensure that all product descriptions, images, and details are accurate, there may be occasional errors. We do not guarantee that all information is error-free or complete. If you receive a product that is significantly different from what was described, please contact us immediately for assistance.

10. Return and Refund Policy

Please refer to our Refund and Returns Policy for information on how to return items and request a refund.

11. Force Majeure

We will not be held liable for failure to perform our obligations under this Sales Policy due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor strikes, or shipping delays.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our terms and conditions.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

Thank you for choosing KiboBabyMilk! We value your business and look forward to providing you with the best possible service.