Payment Policy

Effective Date: December 27, 2024

At KiboBabyMilk, we aim to provide a smooth and secure payment process for all of our customers. Below are the details of our payment policy, which outlines the payment methods, terms, and security measures we have in place to ensure safe transactions.

1. Accepted Payment Methods

We accept the following payment methods for purchases on kibobabymilk.com:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments via PayPal accounts
  • Klarna: For installment payments (if available in your region)

All payments must be made in USD (U.S. Dollars).

2. Payment Processing

Payment is processed at the time of checkout. Upon placing an order, you will be asked to provide your payment information. We use secure, encrypted connections to process your payment details.

Once your payment is successfully processed, you will receive an order confirmation email. If there are any issues with processing your payment (e.g., declined card or payment error), we will notify you via email to resolve the issue.

3. Security

We take the security of your payment information seriously. We use SSL encryption (Secure Socket Layer) to ensure that your personal and financial information is safely transmitted over the internet. Your credit card information is processed through a secure third-party payment gateway, and we do not store your credit card details.

4. Sales Tax

Sales tax is applied to all orders in accordance with local and state tax laws. The applicable tax rate will be calculated during checkout based on your shipping address. If applicable, the sales tax amount will be added to the total cost of your order.

5. Payment Authorization

All orders are subject to payment authorization. Your payment method will be authorized before your order is processed, and we may request further information to verify your payment. If any discrepancies or issues arise during payment authorization, we may need to cancel or delay your order until the issue is resolved.

6. Promotions and Discounts

If you have a promo code or discount offer, you can apply it during the checkout process. Discount codes are valid only for the period mentioned and cannot be combined with other offers or discounts unless stated otherwise.

7. Order Cancellations

Orders may be canceled before they are shipped. If you wish to cancel your order, please contact our customer support team at info@kibobabymilk.com as soon as possible. Once the order has been shipped, it cannot be canceled, and you will need to follow our Returns and Refunds Policy to return the item.

8. Refunds

In the case of a return or exchange, refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to be processed, depending on your payment provider. Any shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect products).

9. Payment Issues

If you encounter any issues with your payment, such as a declined transaction or an error processing payment, please check the following:

  • Ensure that your payment information is correct (card number, billing address, etc.).
  • Make sure that your payment method has sufficient funds or credit.
  • Contact your bank or payment provider if there are restrictions or holds on your account.

If the issue persists, please reach out to our customer service team at info@kibobabymilk.com, and we will be happy to assist you.

10. Contact Us

If you have any questions or concerns regarding our payment policy, please feel free to contact us:

Thank you for shopping with KiboBabyMilk! We are committed to providing a safe, secure, and convenient shopping experience.